Refund policy

At She's Royal Beauty, every order is checked with care before it ships. Because our products are personal care goods, all skincare items are final sale and cannot be returned or refunded once shipped, for hygiene and safety reasons. This applies to opened and unopened products alike, as well as sale items, bundles, and gift cards.

Damages and issues Please inspect your order as soon as it arrives. If your item is defective, damaged, incorrect, or your order is incomplete, contact us at info.shesroyalbc@gmail.com within 5 days of delivery with your order number and photos of everything you received. Once we've reviewed the issue, we'll make it right with a reshipment or store credit, depending on the situation. Claims made after 5 days, or items sent back without contacting us first, cannot be accepted.

Exchanges Because our products cannot be restocked once shipped, we don't offer exchanges. If you ordered the wrong item, email us right away — if your order hasn't been processed yet, we'll do our best to update it before it ships.

Order cancellations Orders can't be cancelled once processing has begun. If you need to change something, contact us as soon as possible after ordering and we'll try to catch it in time.

European Union — 14-day cooling-off period If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason. To be eligible, items must be unopened, unused, with all seals intact, and in their original packaging, with proof of purchase — for hygiene reasons, cosmetics that have been unsealed cannot be returned under this provision. To start an EU return, contact us at info.shesroyalbc@gmail.com and we'll provide the return address and instructions. Return shipping costs are the customer's responsibility. Once we receive and inspect your return, we'll notify you of approval, and approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post it. If more than 15 business days pass after approval, contact us at info.shesroyalbc@gmail.com.

Questions? We're here to help before and after you buy — reach us anytime at info.shesroyalbc@gmail.com.