Shipping policy

Shipping Policy

She's Royal Beauty ships worldwide via UPS.

Processing time All orders are processed within 5–7 business days. During high-volume periods, sales, or holidays, processing time may vary. Processing time applies to every order and is separate from shipping/transit time. Orders are not shipped or delivered on weekends or holidays.

Tracking Once your order has been processed and shipped, you'll receive a tracking number by email. Please allow 2–3 business days for tracking information to update if it doesn't appear right away.

Shipping address Please review your shipping address carefully before submitting your order. If you entered the wrong address, email us immediately at info.shesroyalbc@gmail.com — we can't guarantee a change once your order is processing, but we'll do our best to accommodate you. She's Royal Beauty is not responsible for orders shipped to an incorrect address provided by the customer.

Delays and delivery issues Once your package ships, delivery is in the carrier's hands. If your shipment is delayed, please contact the carrier first with your tracking number — they have the most accurate, up-to-date information. If your package is marked as returned to sender, contact the carrier to find out why before reaching out to us, so we can help you effectively.

Lost or stolen packages She's Royal Beauty is not responsible for packages marked as delivered by the carrier, or for lost or stolen packages after delivery confirmation. If your tracking shows delivered but you haven't received your package, check with neighbors and your local carrier first, then contact us and we'll do what we can to help.

Damaged or incomplete orders If your order arrives damaged or incomplete, email us at info.shesroyalbc@gmail.com within 5 days of delivery with photos of everything received, per our Return & Refund Policy, and we'll make it right with a reshipment or store credit.

International orders Delivery times for international orders vary by destination and carrier and may take longer than domestic shipments. Customs fees, duties, and taxes are the responsibility of the customer — She's Royal Beauty has no control over these charges and cannot predict them. International orders shipped to the European Union may be eligible for the 14-day cooling-off period described in our Return & Refund Policy.

Questions? Email us at info.shesroyalbc@gmail.com — we respond within 2–3 business days.